Terms for Personal Trainer (PT) in AdO arena

You are obliged to keep your PT informed about your health, both physical and mental.
These can be health-related problems, such as high blood pressure, epilepsy, irregular heartbeat, diabetes, any diagnoses, restrictions, anxiety , etc.
PT has a duty of confidentiality regarding all information that comes from you.
With NPT lessons for children, you are obliged to inform the NPT of any challenges that are relevant in relation to... Swimming lessons. This is especially so with regard to health - physical, mental and/or other health-related problems. - At PT lessons for children, one adult can follow (if necessary).
The adult then has the opportunity to have a separate swimming session in the pool, while the child has an appointment with the trainer. If the PT session is outside normal opening hours in the AdO arena, the adult does not have the opportunity to go into the pool on their own, this is based on safety.
As a PT customer, you are responsible for being ready by the pool at your agreed time. You arrange the lesson directly with the instructor by e-mail, phone or SMS. A PT sessions lasts 50 minutes.
Ved første time møter du din PT-instruktør i resepsjonen til avtalt tidspunkt. PT-en har avsatt tid til billettsalg, garderobebesøk (inntil 10 minutter) og bruk av basseng.
Dersom du har behov for mer tid i garderoben, avtales dette direkte med treneren.
Cancellations of the class must be made at least 24 hours before the class starts.
Absence from the class, lack of equipment (swimwear), late cancellation or any other reason where you are responsible for the class being cancelled, you must pay for the PT class (or . doctor's certificate can be presented).
Hours where AdO arena is responsible for the fact that it cannot be carried out as agreed, entails a replacement hour. For example, illness of an instructor or incidents/operational problems for which AdO arena drift AS is responsible.
If the class is canceled due to other unforeseen events beyond AdO arena drift's control, this does not entail direct compensation.
Should your PT end, you will be assigned a new PT from the course department in the AdO arena.
Ved over lengre tids inaktivitet (inntil 6 måneder) i kundeforholdet, hvor PT ved flere anledninger har prøvd å komme i kontakt med kunde uten hell/tilbakemelding, vil resterende timer forfalle og bli utbetalt til instruktør. PT-en må kunne dokumentere for gjentatte forsøk (minimum 3) på kontakt med PT-kunde.
Ved lengre tids sykdom eller skade hos PT-kunde vil resterende PT-timer bli satt på vent (krav til fremvisning av helseattest).
All PT sessions/packages are prepaid at the reception. We do not offer trial sessions, and already purchased/used sessions cannot be converted into PT packages afterwards.
Unused PT clips are not refundable.